Our Terms and Conditions

Standard Terms & Conditions: Conferences & Events

All bookings made at Hillscourt will be deemed to be subject to the Conditions stipulated below, which will prevail over any conditions referred to by the client.

1.CONFIRMATION

All bookings will be treated as provisional until such time as Hillscourt receives a signed copy of our contract & terms & conditions.

2. NUMBERS TO BE CHARGED

The Client must inform Hillscourt 7 days prior to the event of the anticipated number of delegates attending. The final number must notified not less than 48 hours prior to the event.Hillscourt shall be under no obligation to accept any decrease in the confirmed numbers but any increase in numbers will be invoiced after the event.

3. CANCELLATION BY THE CLIENT

If the Client cancels an event, the following charges will be due:

Notice of Cancellation Cancellation Charge

16 – 4 weeks notice 50% of confirmed charges

4 – 1 weeks notice 75% of confirmed charges

1 weeks notice 90% of confirmed charges

Hillscourt will endeavour to re-let the allotted space, including accommodation if applicable, and a reduction will be made if Hillscourt is successful in re-letting part or all of the allotted space. Hillscourt is under no obligation to undertake any specific marketing in an effort to re-let the allocated space. Any deposits paid are non-refundable.

4. CREDIT FACILITIES

Credit facilities must be requested in writing on company notepaper. Hillscourt reserves the right to withhold, vary or withdraw credit facilities

5. CHARGES AND ACCOUNTS

Event organisers will be responsible for their accounts and any unpaid accounts of individuals within their party.

6. CANCELLATION BY HILLSCOURT

Hillscourt reserves the right to cancel the booking in the event that:

a) Hillscourt or any part of it is closed due to fire, dispute with employees, alteration, decoration, by order of any public authority or as a result of any circumstance beyond the reasonable control of Hillscourt.

b) The Customer becomes insolvent or enters into liquidation, administration or receivership.
c) The Customer is more than 30 days in arrears with payment to Hillscourt;

d) It might prejudice the reputation of the Centre and, in such an event, Hillscourt’s only liability will be the refund of any deposit paid in connection with the cancelled booking (when refund will be at the discretion of Hillscourt if the cancellation was made under (b), (c) or (d) above.

7. GENERAL LIABILITY

Hillscourt shall be under no liability to the Customer for any loss and/or expense (including loss of profit) suffered by the client arising out of a failure by Hillscourt to provide the services in accordance with these terms and conditions, and under no circumstances shall the liability of Hillscourt exceed the price of the Event.

Hillscourt accepts no liability for items lost, stolen or damaged whilst on the premises unless deposited with Reception for safekeeping.

8. DAMAGE

The client shall indemnify Hillscourt in respect of any and all damage caused by the client or any of the client’s guests or persons attending, whether in rooms reserved or any other part of the Centre.

9. AGENTS

In the event that the booking is made through an agent on behalf of the client, such agent shall be deemed to be the client’s agent and the client shall be the party with whom Hillscourt contracts.

10. FINISHING TIMES

Functions and Conferences are required to finish at the time agreed when the booking is made. Extensions to such times shall not be possible unless agreed in advance with Hillscourt Management.

Standard Terms & Conditions: FUNCTIONS

All bookings made at Hillscourt will be deemed to be subject to the Conditions stipulated below, which will prevail over any conditions referred to by the client.

1.CONFIRMATION

All bookings will be treated as provisional until such time as Hillscourt receives a deposit from the client. This deposit is non-refundable.

2. NUMBERS TO BE CHARGED

The Client must inform the Centre 14 days prior to the event of the anticipated number of guests attending. At this point a pro-forma invoice will be raised which must be settled by a guaranteed payment method no less than 7 days prior to the event taking place. Hillscourt shall be under no obligation to accept any decrease in the confirmed numbers but any increase in numbers will be invoiced after the event.

3. CANCELLATION BY THE CLIENT

If the Client cancels an event, the following charges will be due:

Notice of Cancellation Cancellation Charge

Cancellation of confirmed booking – Loss of Deposit

Less than 6 months notice 25% of estimated final account

Less than 3 months notice 50% of estimated final account

Less than 1 months notice 90% of estimated final account

Hillscourt will endeavour to re-let the allotted space, including accommodation if applicable, and a reduction will be made if Hillscourt is successful in re-letting part or all of the allotted space. Hillscourt is under no obligation to undertake any specific marketing in an effort to re-let the allocated space. Any deposits paid are non-refundable.

4. CHARGES AND ACCOUNTS

Event organisers will be responsible for their accounts and any unpaid accounts of individuals within their party.

5. CANCELLATION BY HILLSCOURT

Hillscourt reserves the right to cancel the booking in the event that:

a) Hillscourt or any part of it is closed due to fire, dispute with employees, alteration, decoration, by order of any public authority or as a result of any circumstance beyond the reasonable control of Hillscourt.

b) The Customer becomes insolvent or enters into liquidation, administration or receivership.
c) The Customer is more than 30 days in arrears with payment to Hillscourt;

d) It might prejudice the reputation of the Centre and, in such an event, Hillscourt’s only liability will be the refund of any deposit paid in connection with the cancelled booking (when refund will be at the discretion of Hillscourt if the cancellation was made under (b), (c) or (d) above.

6. GENERAL LIABILITY

Hillscourt shall be under no liability to the Customer for any loss and/or expense (including loss of profit) suffered by the client arising out of a failure by Hillscourt to provide the services in accordance with these items and conditions, and under no circumstances shall the liability of Hillscourt exceed the price of the Function.

Hillscourt accepts no liability for items lost, stolen or damaged whilst on the premises unless deposited with Reception for safekeeping.

7. DAMAGE

The client shall indemnify Hillscourt in respect of any and all damage caused by the client or any of the client’s guests or persons attending, whether in rooms reserved or any other part of the Centre.

8. FOOD SAFETY

Buffets which are served in an ambient temperature will only be left out for a maximum of 90 minutes after which time any food left will be disposed of. Hillscourt will not allow clients to remove left-over food items from buffets. This is on health & safety grounds & is in line with our policy on the safe disposal of excess food.

9. FINISHING TIMES

Functions and Conferences are required to finish at the time agreed when the booking is made. Extensions to such times shall not be possible unless agreed in advance with Hillscourt Management.

The NASUWT is committed to ensuring that all members, representatives, staff, visitors, contractors and other third parties behave in a courteous manner at all times when engaged in work for or on behalf of the Union. Aggressive, offensive, intimidatory, disrespectful or other unacceptable behaviour will not be tolerated.